Refund and Returns Policy

Updated on: 11/08/2024

At Discounted Packaging, we aim to provide our customers with the highest quality packaging products. We understand that sometimes things don’t go as planned, so we’ve made our return policy as simple and clear as possible.

1. Return Eligibility

We accept returns on products that meet the following criteria:

• Products must be unused, undamaged, and in their original packaging.
• The return request must be initiated within 30 days of receiving your order.
• Custom or personalized packaging (e.g., custom prints, custom sizes) is non-returnable unless the product is defective or incorrect.

2. How to Return an Item

To return an item, simply follow these steps:

1. Contact our Customer Support Team at sales@discountedpackaging.com or call us at +1 (773) 572-9034 to initiate the return.
2. Provide your order number, the product name, and a reason for the return.
3. Our team will guide you through the return process and provide you with a return authorization (RA) number.

3. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

4. Restocking Fee

• A restocking fee of 5% of the product price will be applied to returns that meet the above criteria.
• This fee helps cover handling and restocking costs.

5. Refunds & Processing Time

• Once we receive your returned item and it is inspected, we will process your refund.
• Refunds will be issued to the original payment method and should be processed within 5-7 business days.
• Shipping fees are non-refundable unless the return is due to a product defect or error on our part.

6. Defective or Incorrect Products

If your product is defective, damaged, or incorrect upon delivery, please contact us within 7 days of receiving the product. We will provide a full refund or exchange and cover the return shipping costs for defective or incorrect items.

7. Exchanges

If you would like to exchange your product for another item:

• Please follow the same steps as for returns.
• Depending on the stock availability, we will assist you with exchanging your product for one of equal or lesser value.
• If there is a price difference, we will either refund you the difference or request the additional payment.

8. Non-Returnable Items

Some items are non-returnable:

• Custom-designed or personalized products (e.g., custom printing, specific sizes).
• Sale items or clearance products (unless damaged or defective).
• Products that have been used, altered, or assembled.

9. How to Contact Us

If you have any questions regarding our return policy or need assistance with your return, please feel free to reach out to our customer service team:

• Phone: +1 (773) 572-9034
• Email: support@discountedpackaging.com
• Business Hours: Monday to Friday, 9 AM to 6 PM (CST)

10. Our Promise

We strive to provide the best packaging solutions, and customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we will work with you to resolve any issues promptly.

Why Choose Discounted Packaging?

• High-Quality Materials: We offer a wide variety of premium materials, from eco-friendly options to durable and customizable designs.
• Affordable Bulk Orders: We provide wholesale prices on bulk orders, making it easy for businesses of all sizes to get quality packaging at great prices.
• Customizable Designs: Whether you need a unique size, color, or design, our products can be tailored to meet your needs.

By offering this clear and customer-friendly return policy, you enhance trust with your customers and create a positive shopping experience, which can also improve product visibility by fostering customer loyalty and repeat business.

Tips for Maximum Product Visibility:

1. SEO Optimized: Ensure this page is optimized for search engines with keywords like “custom packaging return policy”, “easy returns on packaging products”, and “return packaging products”.
2. Link to Return Policy: Add a link to the return policy in your product pages, checkout page, and footer, ensuring that customers can easily find it.
3. Highlighting Benefits: Clearly showcasing the return policy benefits (like the 30-day return window, easy returns, and satisfaction guarantee) in the product descriptions can encourage purchases.
4. Prominent Positioning: Place the return policy link near the “Add to Cart” button or in the cart itself to reassure customers before they complete the purchase.